• Copier - Printer Service Technician

    Posted: 04/04/2021

    360 Document Solutions, is a growing, successful, document technology company seeking a copier & printer service technician to service our products and help maintain our industry leading customer satisfaction reputation. You will be supported with a seasoned management team, industry leading technology and an ongoing training program.

    Our full line of office solutions including the following:

    • BW Multi-function units with copy, print, fax and performance scanning options
    • Color Multi-function units with copy, print, fax and performance scanning options
    • Software applications for enhancing ROI on our systems
    • Wide Format Multi-function units for 36 inch wide drawing production
    • Metered Postage machines for small office and large mailrooms
    • Voice over IP phone solutions
    • Low and high volume folders and inserters

    Position Description & Responsibilities
    • Complete service and supply calls as dispatched
    • Complete service checklist for 100% customer satisfaction
    • Properly close calls to ensure service histories are accurate
    • Conduct proactive calls of other customers in the area of last call
    • Assist with pre-install setups of new installs
    • Assist with customer installs
    •.Manage vehicle parts and toner stocks

    • A job history that demonstrates job stability
    • Experience repairing copier/printer hardware is a plus

    • Experience with integrated printer networking (print/scan)
    • Clean driving record. No more than one ticket on record.
    • Ability to successfully work independently yet follow our system for success
    • IT skills with small to medium customer support experience is a plus

    • Strong customer communication skills
    • Excel spreadsheet skills

    • Hourly plus 6 month service bonus based on 4 key service ratios
    • Monthly car allowance
    • Full-time, W2 position

    ​BCBS Health plan available

    Click here to apply online